Privacy Policy

This Privacy Policy ("Policy") outlines how Syntrix Consulting Private Limited ("Company", "we", "us", "our") collects, uses, stores, processes, and protects the personal and business information of individuals or entities ("Client", "you", "your") who engage with our services, website, or communication channels. By accessing our services, you acknowledge and consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

  • Name, contact number, email address
  • Identity documents (PAN, Aadhaar, Passport, etc.)
  • Date of birth, gender

1.2 Business Information

  • Business name, registration details, GST, PAN, CIN
  • Financial records, compliance documents, certificates

1.3 Technical Information

  • IP address, browser details, device information
  • Cookies, usage analytics, website interaction data

1.4 Communication Data

  • Emails, chat messages, call recordings
  • Documents exchanged through digital channels

2. How We Use Your Information

Your information may be used for:

  • 2.1 Service Delivery: Executing consultancy, financial, compliance, or advisory services; Preparing filings, applications, documentation, and certificates.
  • 2.2 Communication: Responding to queries; Sharing updates, invoices, reports, and important notices.
  • 2.3 Legal and Regulatory Compliance: KYC verification; Responding to government authorities or legal obligations.
  • 2.4 Business Improvement: Enhancing our services, website performance, and client experience; Conducting analytics and audits.

3. Consent

By submitting documents or accessing our services, you:

  • Grant permission to collect, store, process, and use your information.
  • Authorize us to share necessary information with government authorities, regulators, payment gateways, and third-party service providers solely for fulfilling service requirements.

4. Data Storage and Security

4.1 We store data in secure servers and systems with reasonable administrative, technical, and physical controls.

4.2 Despite our best efforts, no digital transmission or storage method is 100% secure. The Company shall not be liable for breaches beyond reasonable control, including cyber-attacks, system failures, or third-party breaches.

5. Data Sharing

We may share information with:

  • Government departments, statutory authorities, regulatory agencies
  • Payment partners, banks, or financial institutions
  • External vendors required for service execution
  • Legal or compliance advisors

We do not sell, trade, or rent personal information to any third party for marketing purposes.

6. Client Rights

You have the right to:

  • Request a copy of your stored data.
  • Ask for corrections to inaccurate or outdated information.
  • Withdraw consent (except where data is required for legal purposes).
  • Request deletion of data after completion of services, subject to regulatory retention requirements.

7. Data Retention

We retain information for as long as necessary to:

  • Fulfill the services agreed upon.
  • Comply with legal, regulatory, or tax-related obligations.
  • Maintain business records as required under applicable laws.

8. Third-Party Links

Our website or communication may contain links to third-party platforms. We are not responsible for the privacy practices, content, or security of those third-party services.

9. Cookies Policy

We may use cookies and similar tracking technologies to:

  • Improve website functionality
  • Analyze traffic and usage patterns
  • Personalize user experience

Users may disable cookies from their browser settings; however, some functionalities may be affected.

10. Children's Privacy

We do not intentionally collect information from individuals under the age of 18. If such data is identified, it will be removed promptly.

11. Amendments to this Policy

We reserve the right to modify or update this Policy at any time. Changes become effective upon posting on our official website or sending a notification.

12. Contact Information

For concerns, clarifications, or requests relating to this Privacy Policy, you may contact:

Syntrix Consulting Private Limited

Email: info@syntrixconsulting.in

Phone: +91-7737079531

Address: Plot No. R-11/41-A, GF, Mohan Garden, Uttam Nagar, West Delhi, New Delhi, Delhi, India, 11005

By accessing or using our services, you acknowledge and accept the terms of this Privacy Policy.