Terms & Conditions

1. Definitions

• "Platform" refers to the Company's website, portals, mobile interfaces, and digital services.
• "Services" refer to consulting, advisory, compliance, business support, and any other services offered by Syntrix.
• "User Content" means any information, documents, or materials submitted by the User through the Platform.
• "Applicable Law" includes all local, state, national, and international regulations governing the use of our Platform or Services.

2. Acceptance of Terms

By accessing or using the Platform, you acknowledge that:

• You are legally competent to enter into a binding agreement.
• You have reviewed, understood, and accepted these Terms.
• Syntrix may amend, modify, or update these Terms at any time without prior notice. Continued use constitutes acceptance of the revised Terms.

3. Use of Platform and Services

3.1 Permitted Use

Users shall use the Platform solely for lawful purposes related to availing Services offered by Syntrix.

3.2 Prohibited Activities

Users shall not:

• Access or attempt to access any system, data, or information not intended for them.
• Introduce viruses, malware, harmful code, or engage in hacking, tampering, or unauthorized access.
• Copy, reproduce, sell, distribute, modify, or exploit any portion of the Platform or its content without written consent.
• Submit false, misleading, defamatory, offensive, or unlawful content.
• Interfere with the functionality, security, or integrity of the Platform.

Violation of this clause may result in suspension of access, termination of Services, and legal action under Applicable Law.

4. Intellectual Property Rights

• All materials, trademarks, designs, logos, text, graphics, codes, and other content on the Platform are the exclusive property of Syntrix.
• No license or right is granted to the User except for limited and revocable access for personal or internal business use.
• Unauthorized use constitutes an infringement and may result in legal proceedings.

5. User Obligations and Responsibilities

The User agrees to:

• Provide accurate, complete, and legitimate information when using the Platform or availing Services.
• Maintain confidentiality of login credentials and restrict unauthorized access.
• Indemnify Syntrix for any loss, claim, liability, or damage arising out of incorrect submissions, misuse of the Platform, or breach of these Terms.

6. Service Disclaimer

• Syntrix provides consulting and advisory services based on available information and standard professional practices.
• The Company does not guarantee outcomes, approvals, government actions, or third-party decisions.
• Recommendations or guidance provided shall not be construed as financial, legal, or professional warranties.
• The User is solely responsible for decisions made based on the Services.

7. Limitation of Liability

To the fullest extent permitted by law:

• Syntrix shall not be liable for any indirect, incidental, consequential, punitive, or special damages.
• We are not responsible for delays, data loss, unauthorized access, technical failures, system interruptions, or errors.
• Our total cumulative liability arising out of any claim shall not exceed the amount paid by the User for the specific Service giving rise to the claim.

8. Confidentiality and Data Privacy

• Syntrix exercises reasonable measures to safeguard User data; however, no digital system is fully secure.
• Users should avoid transmitting sensitive information unless necessary.
• By using the Platform, Users consent to the Company's data handling practices as outlined in our Privacy Policy.

1. DEFINITIONS

2. SCOPE OF SERVICES

• 2.1 The Company shall provide the Services as mutually agreed in writing with the Client through any formal communication or contractual document.
• 2.2 The Company reserves the right to modify, enhance, or discontinue any part of its Services at its sole discretion, provided that ongoing engagements shall not be adversely affected without prior notification.
• 2.3 Any additional work beyond the agreed scope shall be charged separately.

3. CLIENT OBLIGATIONS

• 3.1 The Client shall provide accurate, complete, and up-to-date information necessary for the Company to perform the Services.
• 3.2 The Client is responsible for timely cooperation, submission of documents, approvals, and any other support required for successful service delivery.
• 3.3 The Client shall not misuse, misrepresent, or alter any documents, certificates, or outputs provided by the Company.

4. FEES AND PAYMENT TERMS

• 4.1 All fees shall be charged as per the mutually agreed quotation, proposal, or invoice.
• 4.2 Payments are strictly non-refundable unless explicitly stated otherwise in writing.
• 4.3 Delayed payments beyond the due date shall attract interest at the rate of 18% per annum, calculated daily, until full settlement.
• 4.4 The Company reserves the right to suspend or terminate Services for non-payment.

5. CONFIDENTIALITY

5.1 Both parties agree to maintain the confidentiality of all Confidential Information shared during the engagement.

5.2 Confidential obligations shall survive termination of the Agreement.

5.3 The Company may disclose information only when ordered by a competent authority or required by law.

6. DATA PRIVACY AND CONSENT

6.1 By engaging our Services, the Client authorizes the Company to collect, store, process, and use relevant personal or business data strictly for the purpose of service delivery.

6.2 The Company shall take reasonable measures to protect data but shall not be liable for breaches beyond its reasonable control such as cyber threats, third-party failures, or force majeure.

7. INTELLECTUAL PROPERTY

7.1 All intellectual property, templates, designs, documents, and methodologies provided by the Company shall remain its exclusive property.

7.2 The Client is granted a limited, non-transferable license to use such material strictly for internal purposes and within the scope of the engagement.

8. REPRESENTATIONS AND WARRANTIES

8.1 The Company provides its Services on a best-effort basis and does not guarantee outcomes dependent on external factors, including but not limited to government processing, approvals, or third-party entities.

8.2 The Company shall not be liable for any errors arising from incorrect or incomplete information provided by the Client.

9. LIMITATION OF LIABILITY

9.1 To the maximum extent permitted by law, the Company's liability shall be limited to the total fees paid by the Client for the specific Service giving rise to the claim.

9.2 Under no circumstances shall the Company be liable for indirect, incidental, consequential, or punitive damages, including loss of business, profit, or data.

10. INDEMNITY

10.1 The Client agrees to indemnify and hold harmless the Company, its directors, employees, and representatives from any claims, liabilities, damages, or expenses arising out of:

• Misuse of the Services,
• Breach of these Terms,
• Submission of false, misleading, or incomplete information,
• Violation of any law or third-party rights.

11. TERMINATION

11.1 Either party may terminate the Agreement with written notice.

11.2 The Company may immediately terminate Services for: Non-payment, Breach of Terms, Misconduct or fraudulent activities, or Legal/regulatory requirements.

11.3 Upon termination, the Client shall promptly clear all outstanding dues.